Your Delivery and Returns Questions Answered
Parcels: £14.99 (up to 15 small items, after which a single pallet is required)
Single Pallet: £60
Double Pallet: £90 (required for overlay flooring, structural flooring, joist hoods and Soundbloc)
All delivery charges are displayed at the checkout based upon quantities and product types ordered.
We are currently only able to deliver to mainland UK destinations.
2-3 working days on orders received before 2:00pm
2-4 working days on orders received after 2:00pm
Between 8am and 5pm on day of delivery
Will I receive tracking information?
Parcels: Yes, if you provide us with an email address and mobile telephone number.
Pallet: We don't provide tracking information, but we will let you know we're going to deliver approximately one hour in advance.
Delivery Issues: If we encounter any problems with your order, we will endeavour to inform you within 24 hours of you placing your order.
What do I need to do?
All deliveries must be signed for.
We are unable to enter private residences.
Single pallets: dropped kerbside
Double pallets: you will need to provide two people to carry out manual offload.
Do you accept returns?
Yes. It's THE LAW. Even if you simply don't want the goods or have unused items left over.
How do I inform you that I'd like to return goods?
By email: firstname.lastname@example.org. Put 'Returns' in the subject line, and make sure you give us all the information we'll need to identify your order.
How long do I have to inform you?
You need to inform us of your intention to return your goods within 14 days of receiving them
Who pays for the cost of delivery?
You will have to arrange and pay for the return delivery, if the goods are simply unwanted or unused.
Are there any exclusions from your returns policy?
Unfortunately, we cannot accept returns of any product or material that has been used or installed. We also cannot accept any returns for goods that have been cut to order (i.e. not one of our standard sizes).
Any more questions?
If you have any queries or concerns regarding deliveries or returns, please don't hesitate to give our team a call on the number below.
0800 917 4425
For a more detailed description of our returns policy, see our full Terms & Conditions.