Experts in soundproofing and noisy-neighbour solutions. Our technical team are waiting for your call: 0800 917 4425

Your Delivery and Returns Questions Answered

Akoustix Soundproofing Solutions Delivery Information

Deliveries

Akoustix Soundproofing Delivery Charges

How much?

Parcels: £14.99 (up to 15 small items, after which a single pallet is required)

Single Pallet: £60

Double Pallet: £90 (required for overlay flooring, structural flooring, joist hoods and Soundbloc)

All delivery charges are displayed at the checkout based upon quantities and product types ordered.

Akoustix Soundproofing Delivery Locations

Where to?

We are currently only able to deliver to mainland UK destinations.

Akoustix Soundproofing Delivery Dates

How long?

2-3 working days on orders received before 2:00pm

2-4 working days on orders received after 2:00pm

Akoustix Soundproofing Delivery Times

What time?

Between 8am and 5pm on day of delivery

Akoustix Soundproofing Tracking Information

Will I receive tracking information?

Parcels: Yes, if you provide us with an email address and mobile telephone number.

Pallet: We don't provide tracking information, but we will let you know we're going to deliver approximately one hour in advance.

Delivery Issues: If we encounter any problems with your order, we will endeavour to inform you within 24 hours of you placing your order.

Akoustix Soundproofing Customer's Responsibilities

What do I need to do?

All deliveries must be signed for.

We are unable to enter private residences.

Single pallets: dropped kerbside

Double pallets: you will need to provide two people to carry out manual offload.

Akoustix Soundproofing Products Returns Information

Returns

Akoustix Soundproofing Solutions Returns and the Law

Do you accept returns?

Yes. It's THE LAW. Even if you simply don't want the goods or have unused items left over.

Akoustix Soundproofing Solutions Returns Contact Us By Email

How do I inform you that I'd like to return goods?

By email: info@akoustix.co.uk. Put 'Returns' in the subject line, and make sure you give us all the information we'll need to identify your order.

Akousti Soundproofing Solutions How Long to Inform of a Return

How long do I have to inform you?

You need to inform us of your intention to return your goods within 14 days of receiving them

Akoustix Soundproofing Solutions Who Pays for Returns

Who pays for the cost of delivery?

You will have to arrange and pay for the return delivery, if the goods are simply unwanted or unused.

Akoustix Soundproofing Solutions Exclusions From Our Returns Policy

Are there any exclusions from your returns policy?

Unfortunately, we cannot accept returns of any product or material that has been used or installed. We also cannot accept any returns for goods that have been cut to order (i.e. not one of our standard sizes).

Akoustix Soundproofing Call Us For Advice or Assitance

Any more questions?

If you have any queries or concerns regarding deliveries or returns, please don't hesitate to give our team a call on the number below.

0800 917 4425

For a more detailed description of our returns policy, see our full Terms & Conditions.Noisy Neighbour Solutions Delivery Information